What is Microsoft Dynamics 365 Commerce?

One of the latest offerings in the Dynamics 365 portfolio is Microsoft Dynamics 365 Commerce, an omnichannel eCommerce solution that allows you to build a website, connect physical and digital stores, track customer behaviors and requirements, deliver personalized experiences, engage with your customers seamlessly across channels, improve your operations and resource management, and gain holistic insights to upscale your business. The platform was announced as an upgrade to Dynamics 365 Retail. The Dynamics 365 Commerce platform integrates customer experiences, loyalty programs, and online stores with backend systems such as operations, inventory, and resource utilization.

Key Benefits

Engage Customers Across Channels

Give your customers the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.

Build Loyalty and Exceed Customer Expectations

See a comprehensive view of customers on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.

Get Everything to Build and Run Digital Commerce

Grow your business with a unified commerce solution that scales to your needs across both traditional e-commerce and emerging shopping channels.

Enable AI-driven intelligent commerce

Infuse intelligence across your sales operations with AI capabilities that improve customer experience, drive better ROI, and optimize business practices.

Modernize retail store and streamline operations

Create personalized and friction-free retail commerce experiences, along with integrated back-office operations, through user-friendly applications.

Add-on Solutions

With Dynamics 365 Commerce you can take advantage of Microsoft AppSource. There are many pre-built solutions and capabilities that you can use from Microsoft and Microsoft partners like Digital Squared. Dynamics 365 Commerce is perfect to cater to your current business needs and is equipped to scale for future growth of your business. 

Great For Existing Dynamics 365 Customers

Commerce is a great add-on to businesses who already are a member of the Dynamics 365 family. Dynamics Commerce seamlessly integrates with Dynamics 365 CRM/ERP, Dynamics 365 Customer Insights, Dynamics 365 for Finance, Dynamics 365 Supply Chain and many more.

Additional Resources

Digital Squared is a Microsoft Partner and the leader in eCommerce implementations and consulting. We have experts available around the clock to answer any questions and resolve any issues your business experiences.